Casino Policies
We all enjoy playing at online casinos, whether it’s slot machines or live casino games like Blackjack, Crazy Time, or Poker. Many of us have read incredible stories of players who hit the jackpot starting with almost nothing. Unfortunately, there are also stories of players who weren’t paid out. So why exactly can online casinos refuse to pay you? That’s what we’re going to explain today.
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7 reasons why an online casino may refuse to pay you
There are several reasons why an online casino might refuse to pay a player. We will explain seven of them so you can make sure you never end up in one of these situations.
You did not meet the bonus conditions
This is the most common reason a casino may refuse to pay a player. When you play with a deposit bonus or any other kind of bonus, you must meet specific conditions. Most of the time, you will need to complete a wagering requirement, which means betting a certain amount before making a withdrawal, and you must also respect a maximum bet per spin, usually around five euros.
We strongly insist that you take a few minutes to read the rules before claiming a bonus at a casino. Doing so will help you avoid mistakes that could cancel your winnings. For more information on the terms and conditions of online casino bonuses, check out our online casino reviews.
You entered incorrect personal information
Always make sure to fill in your personal details correctly when signing up with an online casino. If there are any mistakes in your name, address, or other information, even if unintentional, your winnings could be cancelled. Why? Because the casino might believe you tried to deceive them and are not acting in good faith.
You played at a casino while underage
Whether the legal age is 18 or 21 where you live, never play at a casino if you are underage. Most of the time, here is what happens: you create an account and lie about your age. You win money and want to withdraw it. The casino asks for ID verification before approving the withdrawal, and you end up stuck.
In this case, your winnings will be cancelled and you will also be banned from the casino.
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Your ID does not match your profile
This reason is similar to entering incorrect personal information. When the casino asks to verify your identity, make sure your ID and other documents match your name, birth date, and address. If they do not, the casino can refuse to pay you. If you move, simply contact the casino’s live support to update your address if you cannot change it yourself.
You have multiple accounts at the same casino
Some players open several accounts at one casino to claim the welcome offer more than once. Never do this. Casinos clearly state that having more than one account is not allowed and will result in a ban.
Do not be that player. Open only one account per casino and you will be fine.
You used a bank card that is not yours
Do not fund your casino account with a credit card that is not in your name. For security reasons such as fraud and identity theft, casinos require deposits to come from the player’s own card. If you do not have the funds, do not deposit. If your card does not work, look for other options like casinos that accept PayPal or crypto casinos.
Believe us, you do not want the casino to withhold your winnings just because you used your girlfriend’s or roommate’s credit card.
You used a VPN when it was not allowed
At some casinos, using a VPN (virtual private network) can help you access certain game providers or slot machines that are not available in your region. However, you should know that not all casinos allow VPN use. Always check the casino’s rules before enabling a VPN, just to be safe.
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What to do if a casino refuses to pay you
If a casino refuses to pay you, the first thing you need to understand is why. An online casino has no interest in withholding legitimate winnings from a player, as this would damage its reputation. Most of the time, it is the player who has broken a rule, which is why the casino decides not to release the funds.
If a casino has refused to pay you and you are absolutely sure you followed all the rules, do not wait any longer — contact their customer support right away.
